After hours answering service

The after-hours call you missed last night was a booked job.

You run an HVAC, plumbing, electrical, or other home-service shop. Calls come in at 9pm, on Saturday, and during the rush when every line is busy — and they go straight to voicemail. IRIS is the AI answering service that picks up every one, qualifies the caller, captures the job details, flags true emergencies, and books or hands off the next step.

Answers nights, weekends & overflow No overnight staff to hire Live in one afternoon
Catch tonight's calls See it answer a real call

No contract. Keep your existing number. Cancel anytime.

24/7/365
Nights, weekends, holidays, and overflow — never a busy signal
<2 rings
IRIS answers before the caller gives up and redials
100%
Of calls logged with a transcript, summary, and next step
1 afternoon
From signup to answering live calls on your number
The trade you're making

Right now, after 5pm your phone has two settings: voicemail or your cell.

Neither one books the job. A traditional phone answering service reads a script and takes a message. IRIS actually works the call the way you would.

Without IRIS — after hours

The call leaks out the back door

  • Emergency caller hits voicemail at 10pm and dials the next plumber on Google.
  • You answer from the couch, no schedule in front of you, and lose the booking.
  • A budget answering service takes a name and number — no qualifying, no urgency triage.
  • Monday morning you find six messages and no idea which were ready to buy.
With IRIS — same calls

The call turns into a job on the board

  • IRIS picks up on the second ring with your business name and your hours.
  • It asks the qualifying questions you'd ask: issue, address, equipment, timeline, budget.
  • True emergency? It texts or calls your on-call tech immediately with the details.
  • Routine? It books the slot or schedules a callback — and logs the whole thing.
How the business answering service works

One after-hours call, end to end.

No app for the caller, no IVR maze. IRIS handles the conversation and you wake up to a booked schedule.

1

Picks up

Forward your line after hours, on weekends, or only when it's busy. IRIS answers in your business name.

2

Qualifies

Asks the questions you'd ask and listens for urgency, scope, location, and whether it's a real job.

3

Captures

Logs name, callback number, address, the problem, and equipment into a clean job record.

4

Routes

Emergencies escalate to your on-call tech by call or text. Everything else is queued for the morning.

5

Books

Schedules the appointment or callback, confirms by text, and writes the next step to your dashboard.

Saturday, 9:47pm: a burst pipe and a wet basement.

This is the call that pays for the truck. With voicemail it's gone in one ring. Here is the same call answered by IRIS — qualified, triaged as an emergency, and on your on-call tech's phone in under a minute.

You set the rules: what counts as an emergency, who gets paged, what gets booked for Monday, and the after-hours rate IRIS quotes before it dispatches.

Set up my after-hours rules
Live call · Sat 9:47 PM · after hours
IRIS
Thanks for calling Rapid Plumbing, this is the after-hours line. What's going on?
Caller
A pipe burst under my kitchen sink, water's spreading across the floor.
IRIS
Got it — can you shut off the main valve? And what's the service address and best callback number?
Caller
Valve's off now. 214 Oak Street, call me at 555-0148.
⚡ Tagged EMERGENCY · paging on-call tech Marcus · after-hours rate $189 quoted & accepted
IRIS
Marcus is on his way and will call you in about 5 minutes. You're booked — text confirmation sent.

The next after-hours call is coming. Decide who answers it.

Connect your number, set your emergency rules, and IRIS answers the very next call — tonight. No contract, keep your number, cancel anytime.

Start free — answer tonight's calls
Answering service questions, answered

What owners ask before switching.

How is this different from a traditional phone answering service?+

A traditional answering service reads a script and takes a message. IRIS qualifies the caller, judges urgency, captures full job details, escalates real emergencies to your on-call tech, and books or schedules the next step — then logs all of it. You get a booked job, not a sticky note.

Can it cover only after hours and weekends?+

Yes. Forward your line after 5pm, on weekends, on holidays, or only when every line is already busy (overflow). During business hours your team answers exactly as they do today.

What happens with a true emergency?+

You define what counts as an emergency for your trade. When IRIS hears one, it collects the critical details and immediately pages your on-call tech by call or text — and tells the caller help is on the way.

Do I have to change my phone number?+

No. Keep your existing business number. You forward calls to IRIS on the schedule you choose; nothing on your printed trucks or website changes.

Is this an answering service built for small business?+

That's exactly who it's for — owner-operated home-service shops without a 24-hour front desk. Setup takes one afternoon, there's no contract, and you cancel anytime.

How fast can it be answering my calls?+

One afternoon. Connect your number, point IRIS at your services and hours, set your emergency and booking rules, and it answers the next call live.